The Wrench Turner’s Podcast – with Jim Bernasek

OEM Warranty Rate Optimization for Auto Dealers

If your dealership's warranty labor rate is lower than what you charge retail customers for the same work, you're giving away margin on every warranty RO you write.

A Practical Guide to Fixed Ops Analytics and Reporting

If you’re responsible for service and parts, you already know this: the data is there, buried in your DMS, but actually using it to run fixed ops day-to-day is another story.